Refund Policy


  1. UPI Transactions cannot be cancelled after initiating the transaction. If the User has entered the wrong number/VPA ID, then the Company is not a liable party in the transaction.

  2. All UPI transactions are real-time and if there is any delay in the end of the transaction then the User can check with support team of LogiPe at after 30 mins cool period.

Debit/Credit Card

  1. If the User has any issues related to transactions linked with Debit/Credit card, then the User must report the same us Via mail

  2. The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.

  3. All refunds will be processed by following the validation of the transaction from case to case basis in the given legal framework.

  4. Escalation matrix remains the same for the Refunds/Cancellation for all the transactions.

  5. The Company allows the Users to export the PDF from its account which the User can share with its customer as a statement/reminder for collections.

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